How we work
Our therapy standards.
What you can expect in every massage room, at every branch.
Standards
- 01
Therapists
Every therapist is trained and certified.
- 02
Privacy and draping
Your privacy is our top priority. We ensure that you feel safe and respected at all times during your visit. Our therapists give you private time to change, and during your session you will be draped with body covers for areas not being worked on. Rest assured, your comfort and confidentiality are at the heart of everything we do.
- 03
Your pressure, your pace
Your comfort comes first. Adjust the pressure or ask to pause at any time. Your therapist will check in to ensure your experience feels just right.
- 04
Hygiene
Take a moment to freshen up before your therapy. Fresh towels and changing facilities are available for your comfort. Fresh linen for every guest, and tables and tools sanitised after each session.
- 05
Products
We use natural, skin-friendly oils and products. Tell us about any allergy before you start.
- 06
Before your service
Please inform our team of any medical conditions, allergies or pregnancy before your session. While our services are therapeutic, they are not a substitute for medical care.
- 07
Age
At Soulscape, we prioritise a serene and safe environment for all our guests. To ensure a relaxing experience, the minimum age for spa services is 16 years. Guests under the age of 18 must be accompanied by a parent or guardian during their visit.

Our hygiene standards
Our Standards of Care
Seven steps that keep every room clean, fresh and ready for you.
See all seven stepsQuestions
Standards, answered
Can I choose my therapist?
Your therapist is assigned when you book; we can't take requests for a particular therapist.
What if something feels uncomfortable?
Tell your therapist straight away, or the front desk. You can stop the service at any point.
Need a little more guidance?
We’re here to help. Connect with our team on WhatsApp for assistance with bookings, therapies or your Soulscape experience.
Chat with Us on WhatsAppOur team is available during business hours.