Spa Policies
Essential information to ensure a harmonious and rejuvenating experience at SoulScape.
Cancellation Policy
To respect the sanctuary's serene flow, we request a minimum 12-hour notice for cancellations or rescheduling. No-shows or late cancellations may incur a nominal fee.
Age Requirements
The spa is a sanctuary for adults. Minimum age for treatments is 16 years. Guests under 18 must be accompanied by a parent or guardian.
Attire & Preparation
We provide premium disposable body covers, towels, and slippers for your comfort. Cotton clothing is recommended for foot reflexology sessions.
Privacy & Comfort
Your comfort is paramount. We ensure private changing times, individual treatment suites, and professional draping techniques throughout your session.
Booking Policy
Prior appointment is highly recommended to ensure your preferred time. Walk-ins are subject to availability. Members receive priority booking privileges.
Health & Safety
Please inform our sanctuary team of any medical conditions, allergies, or pregnancy before your treatment. While our treatments are therapeutic, they are not a substitute for medical care.
Valuables & Belongings
Management is not responsible for any loss or damage to personal belongings. We recommend leaving valuables in your room or at home.
Spa Hygiene
A brief shower is required before any spa therapy to maintain a hygienic environment for all guests.
Spa Etiquette
Please keep electronic devices on silent mode to maintain the serenity of the spa sanctuary. Gentlemen are advised to shave at least 3 hours before a facial.
Have Questions?
If you require further clarification on our policies or have specific needs, our concierge team is here to assist you.